Refund Policy

30-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to one-time credit pack purchases and to any subscription payment, including renewal payments.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net and enter the email address you used at checkout, or reply to your order confirmation email. You can also contact us directly and we will raise the request with Paddle on your behalf.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and typically take between 3 and 10 business days.

Cancelling a subscription

You can cancel the Pro subscription at any time from the billing area inside the app. Cancelling stops future renewals; your Pro access continues until the end of the billing period you have already paid for. Unused upload credits remain on your account and stay spendable after a subscription ends.

Analyses already used

Refund requests made within the 30-day window are honoured even if some analyses have already been run. We may decline repeated requests from the same account where there is clear evidence of abuse of this policy.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer laws that apply to you. Paddle's own refund policy also applies to your order.