Terms & Conditions

1. Who you are contracting with

Salt Cold App (the "Service") is provided by HMBLCK ("we", "us", "our"). By creating an account or continuing to use the Service you agree to these Terms & Conditions. If you do not agree, do not use the Service.

You confirm that you are of legal age to enter into this agreement, and that where you use the Service on behalf of an organisation you have authority to bind that organisation.

2. What the Service does

The Service is a private, multi-case evidence workspace. It lets you upload audio, video, screenshots and text, run AI transcription and text extraction on them, generate SHA-256 verification hashes, and export a structured case ledger as a PDF.

3. Your account

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity on your account.
• Notify us promptly if you suspect unauthorised access.

4. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You may not reverse engineer the Service, resell or redistribute it, or circumvent any technical limit, quota or paywall.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

• use it for any unlawful purpose, or to harass, stalk or intimidate any person;
• use it for fraud, spam or misrepresentation;
• infringe the intellectual property or privacy rights of others;
• upload malware, probe, scan or otherwise interfere with the security of the Service;
• scrape or bulk-extract data from the Service by automated means.

You are responsible for ensuring that you have the legal right to upload, record and process any content you submit, including recordings involving other people. Recording and consent laws differ by jurisdiction and complying with them is your responsibility.

6. AI-generated output

Transcripts, extracted text and any categorisation produced by the Service are generated by automated AI systems and may be inaccurate or incomplete. You are responsible for reviewing and verifying every output before relying on it. The Service does not provide legal advice, and its output is not a substitute for advice from a qualified professional. Any decision to use output in a legal, regulatory or professional context is yours alone.

We may filter, refuse or restrict outputs, and may remove content or suspend accounts where content breaches these Terms. We will act on credible rights-holder complaints and may terminate accounts of repeat infringers.

7. Your content

You retain all rights in the content you upload. You grant us a limited licence to host, store, transmit and process that content, and to pass it to our AI processing providers, solely to provide the Service to you.

8. Our intellectual property

We retain ownership of the Service and all associated intellectual property, including the software, interface, documentation and branding. Nothing in these Terms transfers any of it to you.

9. Payment, subscriptions and taxes

Plans and prices are shown on our pricing page. Credit packs are one-time purchases; the Pro plan is a monthly subscription that renews automatically until cancelled. You may cancel at any time from the billing area, and access continues until the end of the paid period.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Our own refund terms are set out in our Refund Policy.

10. Service availability

We do not guarantee that the Service will be uninterrupted, error-free or available at any particular time. We may modify, suspend or discontinue features, and may perform maintenance without notice.

11. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

12. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

13. Indemnity

You will indemnify us against claims arising from content you upload, your unlawful use of the Service, or your breach of these Terms.

14. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service and close your account at any time. On termination you may export your case data for a reasonable period, after which it may be deleted.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in the app or by email, and continued use after the change takes effect constitutes acceptance.

16. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These Terms are governed by the laws of the jurisdiction in which we are established, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.